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Everything you need to know about NetForPet, from your first pet profile to lost-pet alerts, bookings and privacy. Can't find it here? We're one message away.

Getting started

What is NetForPet?

It's the social network built entirely around pets and the people who love them. Give each of your animals a rich profile, join breed communities, share posts, reunite lost pets, book vets and groomers, adopt through verified shelters, and explore a 700+ breed encyclopedia — all in one warm place.

Does it cost anything?

No — NetForPet is free to use, with no subscription. A few things between members, like pro bookings and pet-sitting, run on in-app credits, and everyone starts with some for free.

How do I create an account?

Tap Sign up and confirm your email. A short welcome wizard then walks you through what you're here for, your pet's category and breed, a few communities to join and your first pet profile — so your feed feels like home from day one.

Do I need a pet to join?

Not at all. You can explore communities, the pet-friendly map, the breed encyclopedia and adoptable pets as a pet lover in waiting. Add a pet from your profile whenever you're ready.

Can I install it on my phone?

Yes. NetForPet is a progressive web app: open it in your browser and choose “Add to Home Screen” (or tap our install prompt) for an app icon and a full-screen, native feel — no app store required.

Which languages are available?

Six: English, Hebrew, Spanish, French, Russian and Chinese. Switch anytime from the language button in the top bar or in Settings — the whole app, including right-to-left for Hebrew, adapts instantly.

Pets & profiles

How do I add a pet?

From your profile, choose Add a pet and follow the wizard: pick a category — dog, cat, bird, reptile, horse and many more — a breed from the catalog, then add photos and details. Add as many pets as you like and switch between them with the active-pet button in the top bar.

What goes on a pet's profile?

Photos, breed and personality, plus a private health journal for vaccinations, weight, medications and vet documents. You can set goals and celebrate milestones too. Health records stay private to your family, enforced by real server-side security rules.

Is my pet's health journal private?

Yes. Health records and their documents are visible only to your pet's family — no other member can read them, and it's enforced on the server, not just hidden in the interface.

What is the collar QR tag?

Every pet can generate a printable QR tag — a collar disc, keychain tag or door/carrier card. If someone finds your pet and scans it, they're taken straight to a page that helps them reach you. Only the pet's family can print it.

Can my pet have a public page?

Yes. Each pet has a shareable public page you can send to friends or link from a QR tag. You decide what's shared, and private things like the health journal never appear there.

My pet is a mix or unknown breed — is that okay?

Absolutely. You can choose a mixed or unknown breed in every category, so rescues and one-of-a-kind companions get a full profile just like everyone else.

Communities & the feed

What are communities?

Communities are gathering places built around breeds and shared interests. Join the ones that fit your pets to meet people with the same kind of companion, swap advice and see relevant posts in your feed.

How does the feed work?

Your home feed blends posts from the people and communities you follow. Share photos, videos, updates and polls, then react, comment and bookmark the ones you love. The more you follow, the more it feels like yours.

Who can see what I post?

You choose per post: public for anyone, followers only, or private. On a private account, new posts default to followers and new followers need your approval.

What are stories and hashtags?

Stories are quick, in-the-moment posts, and hashtags help your posts get discovered by topic. Tap any hashtag to see everything shared under it.

Can I save posts for later?

Yes — bookmark any post and find it again under your bookmarks. Perfect for care tips, training threads or that groomer recommendation.

Are there events and meetups?

Yes. The Meetups section lists park meetups, adoption days and playdates hosted by the community. RSVP, add them to your calendar and coordinate with everyone in the event discussion.

Lost & Found

What do I do if my pet goes missing?

Open Lost & Found and file a lost report. Members in your area are alerted, and your report becomes a shareable page so the whole community can help bring your friend home.

What are area lost-pet alerts?

When a pet goes missing nearby, members who've opted into local alerts get notified — turning your neighborhood into an extra set of eyes. You control these in your notification preferences.

Can I print a flyer?

Yes. Every lost report generates a printable flyer with a built-in QR code. Anyone who scans it lands on a sighting page where they can report exactly where they saw your pet.

Someone found a pet — how can I help?

If there's a collar QR tag, scan it to reach the family instantly. Otherwise use Scan a QR on a poster, or browse Lost & Found to match the pet with an open report.

What is Scan a QR?

It's a quick scanner for collar tags, profile cards and rescue posters — point your camera and jump straight to the right pet, profile or report. No camera? Paste the link from the QR instead.

Booking pros & the marketplace

How do I find a pro?

Pet Pros lists vets, groomers, walkers, trainers, photographers and sitters near you. Filter by service and rating, read reviews, then send a booking request — bookings are made per pet.

How do bookings work?

You request a time; the pro confirms or declines; and after your visit you can leave a review. Track every booking's status — pending, confirmed, completed — from your Bookings page, and chat with the pro along the way.

What is the marketplace?

A place to buy and sell pet goods with the community — food, gear, accessories and more. Browse listings, place orders and follow them from your Orders page.

How does pet-sitting work?

The sitting exchange lets you trade care with neighbors using credits — everyone starts with five. Post a request with your dates and the credits you're offering; when you accept a sitter's offer, the credits are held safely in escrow until the sit is done.

What are credits?

Credits are NetForPet's in-app currency for services like sitting and some pro bookings. They keep exchanges fair and cashless, and the app holds them in escrow so both sides are protected.

Can I adopt a pet here?

Yes. The Pawsitive Impact Hub connects you with verified shelters and rescues, adoptable pets, success stories, and ways to help by fostering or volunteering.

Business & Pro accounts

How do I become a pro?

Tap Become a pro from the Pet Pros directory or the business area and publish a professional profile. Shops, vets, groomers, trainers and sitters are all welcome — once you're live, clients can find and book you.

What's in the business dashboard?

Everything you need to run your services: pending and upcoming appointments, a client list with visit history, a storefront for your products, and insights on completed jobs, earnings and accept rate.

How do I get paid?

Services are priced in credits and settled through the app's escrow, so you're covered when a job is completed. Some pros price per job instead and agree the amount with the client in chat.

How do clients book me?

Once your profile is published you appear in the Pet Pros directory. Clients filter, compare and send booking requests, which land in your dashboard for you to confirm or decline.

Can I sell products too?

Yes. Your storefront lets you list products alongside your services, so clients can shop and book in one place.

Safety & privacy

Who can see my information?

You're in control. Set an audience on every post, switch on a private account so new followers need approval, and keep sensitive things like your pet's health journal visible only to your family.

Do you sell my data?

Never. We don't sell your data. Private messages are only ever reviewed for moderation when something is reported.

How do I block or mute someone?

You can block members and mute words you'd rather not see. Muted words are hidden from your feed, and blocking stops all interaction. Manage both from your settings and profile.

How does moderation work?

Reports are reviewed by real people, and actions are logged. Moderators can warn, remove content, or suspend accounts that break the community rules. If something was removed by mistake, reach out through the report tools.

Where is my data stored?

On Google Firebase (Firestore, Storage and Authentication). Passwords are handled by Firebase Authentication and are never visible to us. Your privacy is enforced by real security rules, not just promises.

Can I export or delete my data?

Yes. Export your data as a file anytime from Settings. Deleting your account removes your profile, pets, posts, stories, listings and reports through a server-side cascade — messages you've sent stay with the people you sent them to.

Account & languages

How do I change the language?

Use the language button in the top bar, or open Settings → Appearance & language. All six languages are available, and Hebrew switches the whole interface to right-to-left automatically.

Can I use dark mode?

Yes. Choose light, dark or match-your-system from the theme toggle in the top bar or in Settings.

How do I control notifications?

In Settings you can mute the notification types you don't want — likes, comments, new followers, mentions and nearby lost-pet alerts — for both the in-app bell and email.

What are PawsPoints and rewards?

You earn PawsPoints for being active — posting, commenting, voting and daily check-ins — and level up from Puppy all the way to Alpha. Claim a daily bonus, take on challenges, and, if you opt in, climb the community leaderboards.

Are there games to play?

Yes — the Games & fun corner has pet trivia, memory match, photo contests and a “which breed fits me?” quiz. A playful way to test your pet knowledge and discover new breeds.

How do I get help or suggest a feature?

Head to Suggestions & feedback, also reachable from the floating Feedback button anywhere in the app. Ask a question, request a feature or a new animal category, and vote on what matters most — we read everything.

Still need help?

We read every message. Ask a question, report a problem, or suggest a feature — and help shape where NetForPet goes next.

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